Key Responsibilities
- Provide day-to-day support and incident resolution for SAP ISU FICA modules within AMS engagements.
- Handle ticket management, troubleshooting, and root cause analysis for issues related to Contract Accounts Receivable and Payable (FICA).
- Perform regular system health checks, monitoring, and proactive maintenance activities.
- Participate in change management, implementing minor enhancements, configuration changes, and supporting integration with other SAP ISU components.
- Collaborate with business users to understand requirements and deliver effective solutions in line with best practices.
- Prepare and maintain technical documentation, user guides, and knowledge base articles for recurring issues and solutions.
- Support end-to-end testing for system upgrades, patches, and recent functionalities.
- Work closely with cross-functional teams including SAP ISU Billing, Device Management, and CRM to ensure integrated support.