• Sound understanding of CRM practices and procedures in real estate industry.
• Grievance handling by timely escalating & resolving the concerns and queries time to time as raised by clients. Build & maintain a healthy relationship with clients.
• Setting monthly collection targets in consultation with the management and achieving the same.
• Timely forecasting of coming demand and generating demand letters accordingly.
• Controlling and tracking of customers dues and sharing remainders and follow ups accordingly.
• Handling complete possession formalities and process. Coordinate with clients on their queries from post booking formalities till possession.
• Taking care of welcome mails and bank papers. Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale.
• Calculation of late charges,
interest and penalties on late payments.
• Ensuring timely reconciliation of customers account with Accounts & Finance data/records.
• Responsible for leading the Post Sales CRM Operations, payments and collections.
• Ensure regular monitoring of project, progress and update the clients on the same.
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
• To prepare various reports on daily, weekly, quarterly and monthly basis.
• Monitor and manage outstanding from the customers. Maintain up-to-date records of collection.