Job Title
Business Capability Expert-Digital Channels
Job Description
Business Capability Expert-Digital Channels
The Business Capability Expert 60 [Digital channels] is responsible for executing and enhancing business capabilities [people, process, data, IT], through business process management and optimization to uncover opportunities for improvement, leading to improved business outcomes for e-channels. The role operates independently, but also as part of a cross functional team, coordinating with Central Functions, CoEs, and Local Process Owners to align capability enhancements with organizational goals.

The role facilitates the development of necessary organizational competencies and Co-creates roadmaps for end-to-end capabilities, ensuring operational compliance and productivity. The role develops communication strategies and collaborates with local experts, ensures effective process configuration and capability implementation. The role stays informed on emerging technologies, tracks KPIs, and maintains records of lessons learned to drive ongoing improvements and innovation.





Your role:
- Assesses business processes to uncover and articulate opportunities for enhancing business capabilities, leading to the development of detailed business cases and strategic plans for improvement.
- Works independently under broad guidelines, exercising sound judgment and decision-making on significant matters that impact business capability development and implementation.
- Coordinates with Central Functions, Centers of Excellence (CoEs), and Local Process Owners/Experts to collect requirements for business capability improvements, ensuring enhancements align with organizational goals and objectives.
- Facilitates the development of organizational competencies, ensuring required expertise and skills are cultivated and aligned with the effective execution of business capabilities, supporting overall organizational success.
- Assists in developing a thorough roadmap for end-to

📌 Business Capability Expert-Digital Channels (Bengaluru)
🏢 Philips
📍 Bengaluru