Description
Servicenow Associate Consultant
Responsibilities
ITSM/CMDB/ITOM/GRC Business Analyst
Role Summary
The ServiceNow Business Analyst acts as a functional bridge between business stakeholders and technical teams, driving requirements for ITSM, CMDB, and ITOM modules.
The role focuses on translating business needs into scalable ServiceNow solutions, ensuring alignment with ITIL, CSDM, and enterprise governance standards.
Key Responsibilities
✅ Business Analysis & Delivery
- Conduct requirements elicitation workshops with IT, Operations, and Infrastructure teams
- Document user stories, acceptance criteria, process flows, and functional specifications
- Translate business needs into transparent requirements for developers and architects
- Support end-to-end project lifecycle (Design → Build → Test → Deploy)
✅ ITSM Functional Responsibilities
- Gather and analyze requirements across:
- Incident Management
- Problem Management
- Change Management
- Request & Service Catalog
- Define workflows, SLAs, approvals, and automation opportunities
- Ensure ITSM processes are aligned with ITIL best practices
✅ CMDB & CSDM Responsibilities
- Understand and document CMDB data model, CI classes, and relationships
- Support CSDM adoption and service modeling initiatives
- Work with stakeholders to define:
- Business Applications
- Application Services
- Technical Services
- Ensure CMDB supports impact analysis, change, and service visibility
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✅ ITOM Functional Responsibilities
- Gather requirements for ITOM capabilities like:
- Discovery
- Service Mapping
- Event Management
- Work with infra teams to document:
- Data sources (cloud, monitoring tools, SCCM, etc.)
- Support integration use cases and process alignment with operations
✅ Stakeholder & Delivery Management
- Act as primary liaison between business users and technical teams
- Drive UAT planning, execution & defect triage
- Track dependencies, risks, and action items
- Support go-live and hypercare activities
Requir
📌 Consultant (Bengaluru)
🏢 BSR
📍 Bengaluru