Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service (CS) team is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 20 languages (and growing).

Amazon Customer Service's mission is to make customer service interactions so good they become the primary reason customers choose Amazon.

The Customer Facing Solutions (CFS) tech organization powers CS by developing elegant customer-facing products on digital channels. These products offer effortless self-service and automation solutions to our customers and deliver delightful, adaptive self-service experiences that empower them to resolve common issues conveniently and efficiently. Our product portfolio includes CS Homepage, CS Chatbot, Search and Help, and bringing CS to other digital channels of Amazon like Rufus and WhatsApp.



Across these products and the backend services that power them, CFS is driving the development of modernized, scalable technologies, including generative AI solutions, to raise the bar for customer self-service at Amazon.

We are looking for a Software Development Manager (SDM) who is technically proficient on front-end and back-end technologies, an effective communicator, and able to build a high functioning team. They are able to lead a team of engineers to define the platform strategy, design cutting-edge solutions, drive strategic communication, manage stakeholders, and establish engineering best practices. They always work backwards from customers, own the space and demonstrate bias for action to deliver results without compromising on quality. They collaborate with diverse roles including Front End Engineers, Software Development Engineers, Machine Learning Scientists and Product Managers to deliver a common goal.

As a SDM on t

📌 Software Development Manager, Amazon Customer Service (Hyderabad)
🏢 Amazon
📍 Hyderabad