Roles and Responsibilities :
- Lead a team of BPO professionals to deliver high-quality customer service to international clients.
- Develop and implement effective strategies to improve operational efficiency, productivity, and quality standards.
- Collaborate with cross-functional teams to resolve complex issues and drive business growth.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Job Requirements :
- 4-8 years of experience in BPO operations or related field.
- Proven track record as an Operations Team Leader or similar role in an international BPO workplace.
- Strong understanding of BPO operations processes, including recruitment, training, performance management, and employee engagement.
📌 SME (Chandigarh)
🏢 Mobile Programming
📍 Chandigarh
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