Company Description
ECA Global is a leading private higher education group, originated and founded in Australia, with multiple higher education brands across Sydney, Brisbane, Melbourne, Perth, and Parramatta. The group has expanded with new campuses in the UK and operates across Europe, China, the Philippines, Brazil, Nepal, and India. ECA Global welcomes around 15,000 students annually from diverse international backgrounds. The organization focuses on delivering quality education and student support, offering staff the opportunity to work in a energetic, multicultural academic environment.

Job Description:

The Front Desk Officer serves as the first point of contact for students, staff, and visitors at the Birkbeck India Campus. The role is responsible for delivering a professional, welcoming, and efficient front-of-house service while supporting student enquiries, administrative processes, and campus operations. The post holder will contribute to a positive and inclusive student experience through excellent customer service and effective administrative support.

Key Responsibilities:




- Act as the first point of contact for all students, staff, visitors, and external stakeholders.
- Manage reception communications, including telephone calls, emails, and face-to-face enquiries.
- Provide accurate information and direct enquiries to the appropriate departments or services.
- Maintain a professional, welcoming, and well-organized reception environment.
- Coordinate incoming and outgoing mail, courier services, and deliveries.
- Deliver a consistently high standard of customer service in all interactions.
- Build positive relationships with diverse stakeholders through effective communication and interpersonal skills.
- Manage multiple enquiries and tasks efficiently within a busy environment.
- Prioritise workloads and respond to high volumes of interactions in a timely manner.
- Promote an inclusive, respectful, and student-centred environment in line with the insti

📌 Receptionist (Bengaluru)
🏢 ECA Global
📍 Bengaluru