Role
- Creating and maintaining robust In-process quality System to ensure zero defects.
- Ensuring effective customer complaint redressal.
- Rejection control of Assy & Sub Assay.
- Ensuring Customer Requirements are communicated in the organization (CSR).
- Ensuring no communication gap between customer and MMT.
- Ensure the process standard as process flow chart & customer requirement.
- Customer requirements must be presented in the MRM.

Responsibilities:
- Responsible for overall Customer Complain & their feedback to customer on time.
- Consider action & corrective action for every customer complaint & their effective implementation and trainings on line.
- Attending Customer complaint for defects.
- Action to ensure customer complaint reduction.
- Maintaining daily customer complaint sheet
- Sale Return Handling
- Customer MOM closer on time.
- Audit for action taken against customer complaint for their sustenance.
- Suggesting & Implementation actions with process team.
- Timely submission of action to customers.
- Warranty parts handling.
- Customer portal training to Staff.

📌 Customer Quality Manager (Dharuhera)
🏢 Metalman Auto
📍 Dharuhera