About the Role

The last mile is where the brand promise is kept — the moment a parent actually receives what they ordered. As Last-Mile Executive, you own delivery performance end-to-end across D2C and marketplaces: making sure every order reaches families on time, in full, and at the right cost — and when something goes wrong, you catch it and fix it rapid. This is a hands-on, numbers-first role with real ownership of the courier network and delivery experience.

Key Responsibilities
- Own last-mile delivery performance across D2C (Shopify) and marketplaces (Amazon, Flipkart, quick-commerce) — delivery success rate, on-time delivery % and TAT.
- Manage courier / 3PL partners (Delhivery, Bluedart, Ekart, Shadowfax, Xpressbees, etc.) — daily allocation, performance scorecards, SLA governance, reviews and escalations.
- Drive down RTO and NDR — run root-cause analysis, address validation, customer confirmation flows and corrective actions.
- Control delivery cost per order — courier rate management, zone/weight optimisation, weight-discrepancy checks,



and reconciliation of courier/shipping invoices.
- Track shipments proactively; resolve stuck, delayed or lost consignments; keep CX and customers informed with timely updates.
- Coordinate with warehouse/fulfilment, CX and finance on dispatch handover, delivery exceptions and COD reconciliation.
- Maintain daily/weekly MIS and dashboards on delivery KPIs and present performance to leadership; flag risks before they hit the customer.
- Manage delivery performance during sale/peak periods without letting SLAs slip.

What We're Looking For
- 2–6 years in last-mile / delivery operations in e-commerce, D2C, logistics or quick-commerce.
- Hands-on with 3PL/courier partner management, SLA/TAT tracking, RTO/NDR reduction and delivery-cost control.
- Data-driven — strong Excel/Google Sheets; comfortable with courier panels, tracking tools and building reports.
- Sharp coordination, urgency and problem-solving; calm and clear und

📌 Last-Mile - Logistics Executive (Bengaluru)
🏢 Valarr.io
📍 Bengaluru