1. Marketplace Operations
- Manage product listings on platforms such as Amazon, Flipkart, Myntra, Ajio, website, etc.
- Ensure accurate product descriptions, pricing, images, and inventory updates.
- Monitor stock levels and coordinate with the warehouse to avoid stock-outs.
2. Order & Fulfilment Management
- Process daily orders and ensure timely dispatch.
- Coordinate with logistics partners for smooth delivery and returns.
- Handle order cancellations, RTOs, refunds, and exchanges.
3. Customer Support
- Respond to customer queries, complaints, and feedback via marketplace dashboards or email.
- Ensure quick resolution to maintain high customer satisfaction ratings.
and inventory reports.
- Monitor marketplace performance metrics such as ratings, reviews, and SLA compliance.
- Share regular performance updates with the team/management.
5. Promotions & Campaign Support
- Assist in planning and execution of online sales, offers, and festive campaigns.
- Coordinate with the marketing team for banner updates, pricing changes, and discounts.
6. Compliance & Quality
- Ensure adherence to marketplace policies and brand guidelines.
- Maintain product quality standards and accurate documentation.