Roles and Responsibilities :
- Handle customer inquiries, complaints, and feedback via phone calls, emails, or chats in Tamil language.
- Provide timely resolutions to customers' issues while maintaining a high level of professionalism and empathy.
- Collaborate with internal teams to resolve complex customer issues and escalate when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-4 years of experience in BPO/call center setting handling international voice process (UK/US).
- Strong proficiency in Tamil language (written & spoken).
- Excellent communication skills for effective interaction with customers over phone/email/chat.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays.
📌 Customer Support Executive (Hyderabad)
🏢 Eye Gear
📍 Hyderabad
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