Operations & Client Success Executive

Location: Remote/Hybrid (as applicable)
Employment Type: Full-time

About the Role

Do you enjoy bringing structure to fast-moving teams, working directly with founders, and ensuring nothing falls through the cracks?

Purple Lemon is looking for a proactive Operations & Client Success Executive to work directly with the Founder and play a key role in managing client communications, project coordination, proposal development, lead follow-ups, and day-to-day business operations.

This is an excellent opportunity for someone who enjoys ownership, thrives in a quick-paced agency environment, and loves keeping projects moving forward.

Key Responsibilities: Founder Support
- Manage the Founder's priorities, meetings, follow-ups, and action items.
- Take meeting notes and convert discussions into clear tasks and timelines.
- Prepare meeting briefs and ensure timely follow-ups.

Client Success
- Manage day-to-day communication with clients via email, WhatsApp, and calls.
- Share project updates, meeting summaries, and deliverables.




- Build a responsive and professional client experience.

Project & Team Coordination
- Coordinate with internal teams to ensure projects stay on track.
- Create and manage tasks using Trello, Notion, or similar tools.
- Monitor deadlines, approvals, and project progress.
- Identify and escalate potential delays before they become issues.

Proposal & Strategy Support
- Prepare proposal drafts using existing templates.
- Assist with strategy documents, client audits, campaign plans, and reports.
- Conduct basic market, competitor, and industry research.

Lead & CRM Management
- Track inbound leads, referrals, networking contacts, and sales opportunities.
- Schedule discovery calls and maintain the sales pipeline.
- Ensure timely follow-ups on all warm leads and proposals.

What We're Looking For
- 2–5 years of experience in Operations, Client Success, Project Coordination, Executive Assistance, Account Manage

📌 Operations & Client Success Executive (Kolkata)
🏢 Purple Lemon Digital Agency
📍 Kolkata