JOB SUMMARY: 1. The aftermarket Sales Specialist will assist the Aftermarket Sales and Service department in a wide variety of activities including spare part product support for our customer base in India. 2. The Aftermarket Sales Specialist must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach. 3. The Aftermarket Sales Specialist will work within the guidelines established by the management and will follow established policies and procedures when representing the Organization. DUTIES AND RESPONSIBILITIES The following represents a list of essential duties and responsibilities. Other duties may be assigned: 1. Have technical knowledge to assist customers and employees as needed, and have access to reference materials to ensure appropriate completion of all work. 2. Provide consultative sales and technical support to customers. 3.
Build customer relationships in a qualified manner through solution-oriented communication, service, and telephone support. 4. Collaborate sold services, service quotes, and maintenance contracts with Service Coordinator 5. Seek out new parts business. 6. Identify and quote accurate parts and services to customers in a timely manner. 7. Coordinate with the accounting department to ensure timely invoicing to customers and reps. 8. Assist with inventory counts. 9. Collaborate with Aftermarket Sales Manager, Director of Service, and other involved departments to resolve escalated problems. 10. Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery. 11. Preparing reports for head office. 12. Meeting regular sales targets and coordinating sales projects. 13. Comply with all safety policies, practices and procedures . 14. Participate in positive team efforts to achieve departmental and compa