About the Role:

As a Customer Success Lead at BrightChamps, you'll drive customer success and satisfaction for our key

stakeholders—Tutors, Students, and Parents. You'll build strong relationships, understand their needs and

goals, and ensure they achieve maximum value from our edtech platform in a fast-paced startup

environment.

Pre-requisites:

● Experience working in a quick paced environment either in a rapidly growing startup or in a new BU

of an established company

● Experience of leading the customer success - ensure the success and satisfaction of the customers

(Tutors/Students/Parents)

● Previously managed the teams both directly and indirectly

● Experience in a people driven service business

● Experience in conventional or new age Education industry with a spread across multiple geographies

Key Responsibilities:

● Customer Relationship Management: Act as the primary point of contact for key Tutors, Students,

and Parents. Build positive relationships by understanding their objectives, challenges, and needs to

deliver tailored solutions and support.





● Onboarding and Implementation: Guide Tutors, Students, and Parents through seamless

onboarding, ensuring successful product/service adoption.

● Proactive Customer Engagement: Anticipate needs, address questions and concerns, and provide

ongoing guidance to maximize value from our platform.

● Upselling, Referrals & Cross-selling: Spot expansion opportunities and promote additional

products, features, or services aligned with customer goals.

● Customer Feedback and Advocacy: Collect feedback, identify trends, and share insights with

internal teams for product improvements. Turn satisfied customers into advocates and references.

● Renewals and Churn Prevention: Monitor customer health, drive high renewal rates, and

proactively mitigate risks to boost retention.

● Team Leadership: Lead the customer success team by setting clear goals, fostering a collaborative

culture, and promoting contin

📌 Customer Success Specialist (Bengaluru)
🏢 BrightChamps
📍 Bengaluru