Core Responsibilities
- Guest Service & Interaction: Greeting and seating guests, presenting menus, and providing personalised recommendations based on menu knowledge.
- Order Management: Accurately taking food and beverage orders, answering queries about ingredients or preparation, and upselling specials or complementary drinks.
- Service Execution: Serving meals and drinks at the correct temperature, ensuring appropriate cutlery is provided, and refilling beverages as needed.
- Dining Area Maintenance: Maintaining cleanliness by clearing tables promptly, resetting setups for current guests, and ensuring the overall hygiene of the dining area.
- Operational Preparation: Performing *mise-en-place* (preparing service areas and equipment) and *mise-en-scène* (ensuring the space looks aesthetically ready) before the establishment opens.
- Financial Transactions: Presenting bills, processing payments via cash or card, and maintaining accurate records of sales.
- Complaint Resolution:
Addressing guest complaints or dissatisfaction professionally and escalating complex issues to management when necessary.
Essential Skills
- Communication: Strong interpersonal skills to interact effectively with both guests and kitchen staff.
- Physical Stamina: Ability to stand and move for extended periods, especially during peak hours.
Job Types: Full-time, Permanent
Pay: ₹16,000.00 - ₹22,000.00 per month
Benefits:
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Hadapsar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Hospitality management: 2 years (Required)