Job Description – IT Support Engineer

Position: IT Support Engineer
Department: Information Technology (IT)
Location: Ahmedabad
Employment Type: Full-Time
Experience: 6 Months – 1 Year

About the Role

We are seeking a dedicated and technically skilled IT Support Engineer to join our IT team. The ideal candidate will be responsible for providing end-user technical support, maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations across the organization.

Educational Qualification
- Diploma in Computer Engineering / Information Technology
- B.Sc. (IT/Computer Science)
- BCA or equivalent qualification

Experience
- 6 Months to 1 Year of relevant experience in IT Support or Desktop Support.

Key Responsibilities
- Install, configure, and maintain Windows desktop and laptop systems.
- Provide technical support for hardware, software, printers, scanners, and peripheral devices.
- Configure and troubleshoot Microsoft Outlook, POP3, SMTP, IMAP, Exchange Mail, and mobile email clients.
- Install, update,



and monitor antivirus software, patch management, and backup solutions.
- Troubleshoot desktop, network, and hardware-related issues.
- Configure and maintain LAN, Wi-Fi, and network connectivity.
- Perform network cable crimping and basic network configuration.
- Support printer installation, configuration, and troubleshooting.
- Assist in managing Active Directory user accounts, DNS, DHCP, and Windows Server environments.
- Maintain IT asset inventory and documentation.
- Coordinate with vendors for hardware repairs and warranty support.
- Ensure timely resolution of IT support tickets while maintaining high service standards.

Technical Skills
- Installation, configuration, and administration of Windows desktop operating systems.
- Positive knowledge of Microsoft Outlook, Exchange Mail, POP3, SMTP, IMAP, and mobile email configuration.
- Experience with Antivirus, Patch Management, and Backup Solutions.
- Bas

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