Job Description
Are you the kind of product leader who gets energy from turning a great product into a growth engine?

If you've built product-led experiences that actually moved the needle on revenue and retention and you want to do it at scale, in a role that sits at the heart of company strategy, this is your opportunity.

We're looking for a Senior Product Manager who will architect the experiences that bring customers in, help them succeed, and grow with us, making our product the primary driver of how we acquire and retain customers.

This role is based in Pune and requires you to work from office at least 3 days a week.
About The Team
You'll join a forward-thinking, collaborative product organisation focused on delivering exceptional experiences for Customer and Employee Service teams. You'll be part of a small but high-impact group of PMs in Pune, working closely with Engineering, Design, Data, Sales, Marketing, and Customer Success across locations.

The prospect
Our ambition is bold: build the most powerful self-serve growth experience in our category.



That means turning our product into the primary driver of new and expansion revenue, designing experiences that make it effortless for customers to discover, adopt, and expand and connecting product signals with sales and customer success to maximise retention.

As the PM driving this, you'll set the vision, lead execution, and shape how we use AI to move faster and smarter.

What You'll Do
- Own the growth roadmap: Define the product strategy for your area, tying every initiative to clear revenue and retention targets with measurable hypotheses and expected outcomes.
- Deliver a best-in-class self-serve experience: Design and optimise the full customer journey: sign-up, onboarding, activation, upsell, and expansion. Build in-product experiences that drive real conversion and growth.
- Build the PM community in Pune: Establish shared standards for research, experimentation, and storytelling that raise the

📌 Senior Product Manager (Pune Division)
🏢 Zendesk
📍 Pune Division