Job Role: Tools Architect (Presales / Sales Engineering)

Location: PAN India

Job Summary

We are seeking a highly accomplished Presales Solution Architect with deep expertise in Observability, AIOps, SRE-aligned operating models, ITSM/ITOM, Automation, and Hybrid Cloud ecosystems. The ideal candidate possesses solid architectural acumen, excels in customer engagement, and can strategically position enterprise tool-based solutions to drive digital operations transformation. This role focuses on complex solution design, value articulation, competitive differentiation, and solution defense across enterprise pursuits.

Key Responsibilities

Technical Discovery & Architecture Leadership

1. Lead advanced discovery sessions to evaluate clients operational ecosystem, tooling landscape, service management maturity, and cloud/infrastructure topology.

2. Identify architectural gaps, modernization opportunities, and consolidation initiatives across monitoring, observability, ITSM/ITOM, and automation domains.

3. Develop end-to-end reference architectures, solution blueprints,



and conceptual models covering:
- Full-stack and cloud-native observability
- AIOps and event correlation
- Reliability and SRE-aligned operational workflows
- CMDBdriven topology mapping
- Federated monitoring and data ingestion architectures

4. Architect integration strategies using APIs, webhooks, event buses, configuration repositories, and data exchange frameworks aligned to enterprise standards.

5. Design multi-platform interoperability models involving SIAM, IT operations, DevOps, CloudOps, and Digital Experience Monitoring ecosystems.

Presales, Solutioning & Deal Defense

1. Own the technical solution narrative during RFP/RFI phases—solution rationale, architectural recommendations, implementation roadmap, operational benefits, KPIs/SLOs, and ROI/TCO models.

2. Collaborate with bid, pursuit, and sales teams to craft differentiated solution strategies and value propositions tailored to cus

📌 Cognizant Hiring For Tools Architect (Bengaluru)
🏢 Cognizant
📍 Bengaluru