The Manager Quality Assurance will be responsible for ensuring that all AGEasy products consistently meet defined quality, safety and regulatory requirements across the product lifecycle. The role will lead quality assurance activities from product onboarding and supplier qualification through incoming inspection, warehouse quality, customer complaint analysis, corrective and preventive actions (CAPA), and continuous improvement initiatives.
The incumbent will work closely with Product Management, Category, Sourcing, Supply Chain, Warehousing, Customer Experience and external manufacturing partners to build a robust quality management system that enhances customer trust while minimizing quality risks.
Key Responsibilities
Product Quality Assurance
- Develop and maintain quality standards for all AGEasy product categories.
- Establish product quality specifications, acceptance criteria and inspection protocols.
- Ensure compliance with applicable regulatory and safety requirements.
- Drive consistency in product quality across all suppliers and manufacturing partners.
Supplier Quality Management
- Qualify, evaluate and onboard recent suppliers from a quality perspective.
- Conduct supplier quality audits and capability assessments.
- Monitor supplier quality performance using defined KPIs.
- Drive supplier improvement initiatives and corrective actions.
- Build supplier quality scorecards and periodic performance reviews.
Incoming Quality Control
- Develop inspection plans for incoming products.
- Ensure inspection and testing of products before warehouse acceptance.
- Review inspection reports and disposition of non-conforming materials.
- Reduce incoming defects through preventive quality initiatives.