Email Support Executive is primarily responsible for delivering high-quality customer service, troubleshooting issues, and answering inquiries exclusively or primarily through written email communication. They act as the voice of the brand, ensuring that every customer receives prompt, accurate, and professional responses. [1, 2]This structured overview covers the core responsibilities, required skills, and performance metrics for the role.Key Responsibilities
- Inbox Management: Monitor shared or individual support inboxes, prioritizing incoming emails based on urgency, topic, or Service Level Agreement (SLA) timeframes. [1, 2]
- Issue Resolution: Analyze and troubleshoot customer issues (e.g., billing errors, product malfunctions) and provide explicit, step-by-step instructions for a resolution. [1, 2]
- Product Information: Clearly communicate product/service features,



company policies, and usage instructions. [1]
- Escalation & Collaboration: Escalate complex or highly technical problems to the appropriate internal departments (e.g., IT, Finance) and follow up to ensure resolution. [1, 2]
- Documentation & Records: Update the company's Customer Relationship Management (CRM) software with detailed notes of customer interactions and resolutions. [1, 2]
- Quality Assurance: Maintain excellent grammar, punctuation, and a highly professional tone while adhering to data privacy and confidentiality policies.
- Age criteria 18 to 29 years

Pay: ₹16,252.28 - ₹32,865.07 per month

Work Location: In person

📌 Email Support Executive (Nanded)
🏢 HCM Info Systems
📍 Nanded