*hackajob
is collaborating with
Barclays
to connect them with exceptional professionals for this role.*
Join Barclays as a VP GTSM Clientman Tribe and Singapore Support Lead role, where to effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. At Barclays, we don't just anticipate the future - we're creating it.

To be successful in this role, you should have below skills:
- 13 years of L2/L3 Application Support Experience is Must. ITIL v3 or above foundation certified.
- Proven ability to lead end to end Run the Bank (RtB) services across complex, business critical application estates, ensuring stability, availability, and operational excellence.
- Deep expertise in Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature service processes from reactive to proactive models.
- Strong capability in service resilience, disaster recovery, system recovery planning, and regulatory resilience testing (including assurance, audits,



and evidence based controls).
- Ability to engage credibly with senior technology leaders, CIOs, and business stakeholders, translating service risks and performance into transparent, outcome focused narratives.
- Experience establishing and operating robust governance models covering risk, controls, regulatory commitments, compliance, and audit readiness within a regulated enterprise environment.
- Demonstrated leadership in driving observability, automation, and GenAI enabled service management to reduce toil, improve MTTR, and enhance service predictability.
- Ability to lead, inspire, and transform large, geographically distributed teams, including capability uplift, talent development, succession planning, and modern skill adoption.
- Roles requires working pattern to support Singapore business hours and rotational on-call availability.
- Proven track record of leading operating model change

📌 VP GTSM Clientman Tribe and Singapore Support Lead (Pune Division)
🏢 hackajob
📍 Pune Division