Company Description
Inly Digital – Bharat’s Money Lens is a smart financial intelligence platform that turns everyday SMS and transaction data into clear, actionable insights. It automatically organizes spending across categories such as bills, UPI payments, subscriptions, and essentials, giving users a transparent view of their money flows. Through real-time tracking, spend analytics, and intuitive visual summaries, the platform helps individuals make informed financial decisions and reduce unnecessary expenses. Inly Digital focuses on building disciplined money habits for users by removing manual effort and simplifying personal finance management.

Experience:
6+ Years

Location:
Bengaluru / Hybrid

Employment Type:
Full-Time

Department:
Customer Success

About the Role

We are looking for an experienced
Customer Success Manager
to build solid customer relationships, drive product adoption, improve retention, and ensure customers achieve measurable value from our solutions.

The ideal candidate will have 6+ years of experience managing enterprise or mid-market customers,



preferably within
SaaS, FinTech, AdTech, MarTech, technology platforms, or digital products
. You should be commercially aware, data-driven, customer-focused, and comfortable working closely with senior stakeholders.

Key Responsibilities
- Own the complete post-sales customer lifecycle, including onboarding, adoption, engagement, renewals, and expansion.
- Build strong relationships with customer stakeholders, decision-makers, and senior leadership.
- Understand customer objectives and create success plans aligned with measurable business outcomes.
- Conduct regular business reviews, product adoption reviews, and performance discussions.
- Monitor customer health, product usage, satisfaction, risks, and renewal probability.
- Identify early signs of disengagement, dissatisfaction, or churn and implement corrective action plans.
- Drive successful onboarding and ensure customers achieve faster t

📌 Customer Success Manager (Bangalore Metropolitan Area)
🏢 Inly Digital
📍 Bangalore Metropolitan Area