Location:
Dadri Block, Gautam Buddha Nagar, Uttar Pradesh (Preference will be given to candidates residing in Dadri, Greater Noida, Noida, or nearby areas)

Position Type:
Full time

Reporting To:
Project Manager – Telemedicine Project, ISRN

About the Project

The Indian Social Responsibility Network (ISRN), is implementing a Telemedicine Strengthening Project in Dadri Block, Gautam Buddha Nagar, Uttar Pradesh. The project aims to strengthen Ayushman Arogya Mandirs (AAMs) through improved telemedicine infrastructure, digital health systems, capacity building, and specialist consultations using the Government of India's eSanjeevani platform. The IT Support Coordinator will ensure the smooth functioning of all digital and telemedicine systems across project sites.

Job Purpose

The IT Support Coordinator will be responsible for providing end-to-end technical support for telemedicine services across the project. The incumbent will ensure uninterrupted operation of telemedicine equipment, internet connectivity, digital platforms, dashboard management, troubleshooting,



preventive maintenance, digital reporting, and user support. The position will also coordinate with Jhpiego's technical team for dashboard quality review, telemedicine data systems, and clinical workflow integration.

Key Responsibilities

Telemedicine Technical Support
- Provide day-to-day technical support for telemedicine services at all project-supported Ayushman Arogya Mandirs (AAMs).
- Ensure smooth functioning of the eSanjeevani telemedicine platform during consultations.
- Troubleshoot hardware, software, connectivity, and user-related issues.
- Coordinate with government technical teams, internet service providers, and vendors for issue resolution.
- Ensure minimum downtime of telemedicine services.

Digital Infrastructure Management
- Install, configure, and maintain computers, laptops, webcams, printers, scanners, biometric devices, routers, Wi-Fi equipment, UPS, and other IT assets.
- Ensure r

📌 IT Support Coordinator (Delhi)
🏢 Indian Social Responsibility Network
📍 Delhi