Job Description – IT Executive (Hotel Industry)

Position: IT Executive

Department: Information Technology (IT)

Industry: Hotel / Hospitality

Reports To: General Manager

Key Responsibilities:

1. IDS Software / Hotel Application Management

* Manage and operate IDS (Property Management System) software smoothly.

* Provide IDS support to Front Office, F&B;, Housekeeping, Finance, and other departments.

* Manage user creation, access rights, and password controls in IDS.

* Coordinate with IDS support team/vendor for software issues, updates, and troubleshooting.

* Ensure daily backups and proper functioning of IDS database.

* Monitor interface connectivity between IDS and other systems.

2. Hardware & Software Support

* Install, configure, and maintain computers, laptops, printers, scanners, and IT equipment.

* Troubleshoot hardware, software, operating system, and application-related issues.

* Install and update required software applications.

* Maintain antivirus, system security, and regular updates.

* Manage IT asset inventory and documentation.

3.



Network & Internet Management

* Manage LAN/WAN/Wi-Fi connectivity across the hotel.

* Monitor internet connectivity and coordinate with ISP vendors.

* Troubleshoot network issues, routers, switches, access points, and firewalls.

* Ensure smooth guest and employee Wi-Fi services.

4. Server & Data Management

* Monitor hotel servers and ensure smooth performance.

* Perform regular data backup and recovery activities.

* Maintain data security and confidentiality.

* Manage shared folders and user permissions.

5. CCTV & Security System Support

* Monitor and maintain CCTV systems and recordings.

* Coordinate maintenance of DVR/NVR, cameras, and access control systems.

* Support biometric attendance system operations.

6. Vendor & IT Coordination

* Coordinate with IT vendors for AMC, software support, and equipment maintenance.

* Follow up for timely resolution of technical i

📌 IT Executive (Udaipur)
🏢 Historia Royal Hotel And
📍 Udaipur