Job description

Store Manager KRA

Key Result Areas (KRAs) for a Store Manager in a retail setting are vital to align performance expectations and achieve store objectives. Heres a comprehensive list of KRAs for a Retail Store Manager:
1. Sales Performance & Revenue Generation
- KRA: Achieve monthly, quarterly, and annual sales targets.
- Key Responsibilities:
- Drive sales through effective customer engagement and upselling techniques.
- Analyze sales reports to identify trends and areas for improvement.
- Develop and implement promotional strategies to boost sales.

2. Customer Service & Satisfaction
- KRA: Ensure high levels of customer satisfaction and loyalty.
- Key Responsibilities:
- Monitor and maintain excellent customer service standards.
- Resolve customer complaints and issues in a timely and professional manner.
- Train staff to provide exceptional customer experiences.
- Ensure that the store workplace is welcoming and accessible.

3. Inventory Management
- KRA: Efficiently manage stock levels and minimize stockouts or excess inventory.
- Key Responsibilities:




- Oversee the receiving, storage, and inventory control processes.
- Conduct regular stock audits and reconcile discrepancies.
- Monitor sales trends and manage stock replenishment accordingly.
- Implement efficient stock rotation practices.

4. Staff Management & Development
- KRA: Lead, develop, and motivate the store team for optimal performance.
- Key Responsibilities:
- Recruit, train, and onboard new staff members.
- Set clear performance expectations and conduct regular performance reviews.
- Develop staff skills through ongoing training and coaching.
- Foster a positive and productive team culture.
- Ensure appropriate staffing levels to meet customer demand.

5. Visual Merchandising & Store Presentation
- KRA: Ensure the store is visually appealing and aligned with brand standards.
- Key Responsibilities:
- Oversee the layout and design of the store, ensuring it meets brand guidelines

📌 Store Manager/ Store leader (Madgaon)
🏢 Unicorn Infosolutions
📍 Madgaon