Compensation: ₹1,000 per day (Total Contract Value: ₹10,000)
Experience Required
Minimum 1 year of hands-on experience with OpenText Service Management Automation X (SMAX).
Job Overview
We are seeking a knowledgeable and enthusiastic **Freelance OpenText SMAX Trainer** to deliver a 10-day online training program. The ideal candidate should have practical experience in implementing, administering, and configuring OpenText SMAX and be able to provide hands-on training with real-world use cases.
Key Responsibilities
* Deliver live online training sessions on OpenText SMAX.
* Explain SMAX architecture, features, and ITSM concepts.
* Conduct practical demonstrations and hands-on lab sessions.
* Guide participants in configuring and administering SMAX.
* Demonstrate ITIL-based service management processes.
* Assist learners with assignments, exercises, and troubleshooting.
* Conduct Q&A; sessions and evaluate participant progress.
* Share best practices and enterprise implementation scenarios.
Course Topics
* Introduction to ITSM & ITIL
* OpenText SMAX Overview
* SMAX Architecture
* Installation & Deployment
* Tenant Administration
* User, Role & Group Management
* Incident Management
* Service Request Management
* Change Management
* Problem Management
* Service Catalog
* Knowledge Management
* CMDB (Configuration Management Database)
* Workflow Configuration
* Business Rules
* SLA Management
* Dashboard & Reporting
* Notifications & Email Configuration
* REST API & Integrations
* Security & Access Control
* Troubleshooting & Best Practices
Required Skills
* Solid hands-on experience with OpenText SMAX.
* Knowledge of ITIL and IT Service Management (ITSM).
* Experience with SMAX administration and configuration.
* Familiarity with REST APIs and system integ
📌 Freelance OpenText SMAX Trainer (India)
🏢 Slog Solutions Private
📍 India
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