JOB DESCRIPTION
Job Title: Customer Service Executive (CSE)
Department: Direct Lending
1. JOB PURPOSE:
The CSE would be responsible for business development, operations management,
training, staff management for his branch. He would be reporting to the BH with skip
level reporting to RM. The CSE will be in a team comprising CSOs and MIS-officer in
the branch. He will be responsible for maintaining documentation and process check.
2. REPORTING TO: Branch Head
3. PRINCIPAL ACCOUNTABILITIES:
Accountabilities
Activities
1. CSE is to conduct timely appraisal for customers
Business Development and Monitoring
sourced by CSOs in respective villages.
2. CSE is required to ensure complete documents
are received from the customers before
processing an application.
3. CSE is required to check the customers CRIF
eligibility as per Credit Bureau check and conduct
appraisal of customers who are eligible as per CB
check.
4. CSE is required to conduct appraisal visit to
customers in one group at a time in one common
location.
5. CSE is required to conduct Appraisal for target
customers identified by CSOs. He/She is also
required to conduct house visits of every target
customer.
6. CSE should conduct the appraisal process for recent
customers as per process given by HO.
7. CSE should propose a group of customers to BH
during BLC meeting for approval and
disbursement only if they are found to be eligible
during appraisal.
8. CSE is required to be present with the BH to
conduct Pre-disbursement visit for customers
and support the BH as required for completing
the disbursement process.
9. CSE is required to support the BH in collection
process as required.
10. The CSE would be accountable to do complete
documentation check of all applications
proposed by the CSO before client addition
process is completed.
11. CSE is required to consolidate collection entries
in CMS and tally the same with cash brought in to
the branch/deposit receipts brought in to the
branch.
12. CSE is required to condu