- Manage customer accounts and maintain solid client relationships.
- Follow up with customers for outstanding payments through calls, emails, and WhatsApp.
- Ensure timely collection of payments and maintain accurate payment records.
- Coordinate with the Sales, Accounts, and Dispatch teams to resolve payment-related queries.
- Reconcile customer accounts and monitor outstanding receivables.
- Prepare daily, weekly, and monthly payment collection reports.
- Handle customer queries professionally and provide prompt resolutions.
- Update CRM/ERP systems with customer interactions and payment status.