About the Role

We are seeking a proactive and detail-oriented IT Executive (Fresher) to support our company's IT infrastructure and daily technical operations . This role is ideal for a recent graduate who is passionate about technology and looking to build a robust foundation in IT management. You will be the first point of contact for IT support, ensuring that our systems run smoothly and our team can work without technical interruptions .

Key Responsibilities

1. IT Support & User Assistance
- Serve as the first point of contact for employees seeking technical assistance via phone, email, or a ticketing system .
- Provide first-level support and troubleshoot issues related to hardware (desktops, laptops, printers), software, email, and network connectivity .
- Install, configure, and troubleshoot operating systems (Windows/Linux) and business applications .
- Assist new employees with workstation setup, account creation, and onboarding procedures .

2. Hardware & Infrastructure Management
- Maintain and manage IT assets including computers, printers, networking equipment,



and peripheral devices .
- Perform routine hardware maintenance and coordinate with vendors for repairs and procurement .
- Monitor system performance to ensure minimal downtime and optimal operation .

3. Network & System Administration
- Assist in the setup and troubleshooting of LAN/WAN, Wi-Fi, VPN, and other network connectivity issues .
- Support basic server maintenance and data backup activities .
- Ensure all devices are connected to the correct network and address issues related to IP configurations and DNS settings .

4. Software, Security & Documentation
- Ensure endpoint security compliance by installing and updating antivirus software and security patches .
- Maintain accurate records of IT issues, resolutions, hardware allocations, and software licenses in a ticketing system .
- Create and update knowledge base articles and user guides for common troubleshooting procedures .

Req

📌 IT Executive (Bengaluru)
🏢 MANASUM SENIOR LIVING
📍 Bengaluru