What You'll Do
- Own and manage client relationships, acting as the primary point of contact across the account lifecycle.
- Understand client objectives, campaign needs, and media requirements, and translate them into clear internal briefs.
- Coordinate with campaign management and media buying teams to get work executed on time and to spec.
- Design account strategy and advise clients on media mix, channels, and campaign structure.
- Run reviews, share performance updates, and manage client expectations.
- Identify opportunities to grow and retain accounts.
- Keep communication sharp and proactive across both clients and internal teams.
Ideal Candidate
- Solid Account Management/Client relationship management/Customer success profile with B2B Adtech exposure
- Mandatory (Experience 1): Must have 4+ years of experience in Account management/Client relationship management with at least recent 3+ years in a B2B Adtech Product/Digital marketing agency
- Mandatory (Experience 2): Must have strong client / stakeholder management,
able to understand client requirements, translate them into internal tasks, and get work done through campaign / media buying teams.
- Mandatory (Experience 3): Must understand media buying concepts — what to buy, how campaigns are structured, objectives, and channels — without executing campaigns or buying media themselves (strategist, not executor)
- Mandatory (Experience 4): Must be comfortable discussing campaign strategy and media mix at a strategic level with clients
- Mandatory (Experience 5): Must have a proven track record of building and nurturing long-term client relationships, ensuring retention and sustained account growth
- Mandatory (Communication): Need top-notch communication — must be very fluent in English (client-facing, English-speaking markets)
- Mandatory (Company): B2B Adtech Product companies/Digital marketing agencies managing B2B digital/tech product clients
- Mandatory (Stability): Minimum