*Key Responsibilities*
- Order Management

 Own the complete order lifecycle from order confirmation to customer delivery.

 Monitor daily order pipeline across retail stores and digital sales.

 Ensure timely allocation, picking, packing, dispatch, and delivery of all orders.

 Drive adherence to defined Order-to-Delivery (OTD) SLAs.

 Resolve bottlenecks impacting fulfilment timelines.
- Order Fulfilment & Inventory Coordination

 Coordinate inventory availability across stores, fulfilment center and

manufacturing units.

 Optimize inventory allocation to maximize fulfilment rates.

 Manage transfers between FC and retail stores.

 Minimize order cancellations due to stock unavailability.

 Collaborate with Planning and Merchandising for replenishment requirements.
- Logistics & Distribution

 Monitor Supply chain operations and dispatch planning.

 Coordinate with courier partners and logistics vendors.

 Improve delivery timelines and shipping efficiency.

 Track transit exceptions and ensure timely resolution.
- Process Improvement





 Identify inefficiencies across the supply chain.

 Drive automation in order processing wherever possible.

 Improve SOP adherence across fulfilment functions.

 Lead continuous improvement initiatives using Lean methodologies.
- Data & Performance Management

 Develop dashboards to monitor order performance.

 Analyze trends in delays, cancellations, returns, and fulfilment accuracy.

 Recommend corrective and preventive actions based on data insights.

 Present periodic business reviews to leadership.

*Ideal Candidate Profile:*

 5–10 years of experience in Supply Chain, Order Management, Operations, or

Logistics.

 Experience in luxury retail, jewellery, fashion, lifestyle, or omnichannel retail is

preferred.

 Robust understanding of inventory movement across fulfilment centers, retail

stores, and e-commerce channels.

 Experience managing ERP, order management tools and logistics integrations.



📌 Manager - Supply Chain (Mumbai City)
🏢 TYAANI JEWELLERY
📍 Mumbai City