Job Description: Customer Relationship Executive

Company: SEV7N (www.sev7n.co.in) Location: Remote / Gurugram (specify as applicable) Employment Type: Full-time Reports to: Founder

About SEV7N

SEV7N is a premium online tutoring company specializing in IB (International Baccalaureate), Cambridge (IGCSE/A-Levels), SAT, and AP courses. We connect students across the globe with expert tutors through live online classes delivered on our proprietary Learning Management System (LMS). Our sister platform, TOK2022.com, supports over 12,000 students and teachers every month with Theory of Knowledge resources.

We are a lean, fast-moving team, and this role sits at the heart of our student experience — you will be the primary point of contact for our students, parents, and tutors after onboarding.

Role Overview

The Customer Relationship Executive will own the end-to-end post-onboarding experience of our students and parents. From answering daily queries to scheduling classes, coordinating with tutors, and running email and WhatsApp campaigns,



you will ensure every client interaction with SEV7N is smooth, timely, and professional. Since we do not share tutors' contact details with clients, you are the communication bridge between students, parents, and tutors.

Key Responsibilities1. Client Support & Communication
- Respond promptly to daily text messages from onboarded students and parents, resolving queries related to classes, schedules, tutors, and course progress.
- Manage all client communication through email and the WhatsApp Business portal — no personal contact details are shared with clients.
- Maintain a warm, skilled, and solution-oriented tone in every interaction.

2. Class Scheduling & Timetable Management
- Arrange, reschedule, and confirm class timetables for students across multiple time zones.
- Coordinate class timings between students and tutors, ensuring minimal cancellations and no scheduling conflicts.
- Send timely class reminders and follow-up

📌 Customer Relationship Executive (Gurugram)
🏢 SEV7N UBIQUITOUS PRIVATE
📍 Gurugram