- Contact customers through calls, emails, or WhatsApp regarding overdue payments.
- Follow up regularly to ensure timely payment of outstanding dues.
- Negotiate repayment plans and payment commitments with customers.
- Resolve customer payment-related queries and disputes professionally.
- Update collection records, payment commitments, and customer interactions in the CRM system.
- Monitor overdue accounts and prepare daily, weekly, and monthly collection reports.
- Coordinate with the Finance and Sales teams to resolve billing discrepancies.