Role & responsibilities
- Will be second line to Centre Manager
- Work together with nurse managers and doctors to manage the daily operations of the assigned service area to ensure its smooth running daily.
- Review key processes to improve overall key performance indicators/ outcomes in the areas of total customer experience, operational efficiency and optimal resources utilisation.
- Track, monitor and make recommendations for the utilisation of departmental budget to achieve optimisation of allocated resources.
- Track, monitor and make recommendations to achieve excellent customer satisfaction ratings.
- Manage a team of support staff (Customer Care Executives, Staff Nurses, Lab Tech., and others as necessary) to deliver timely, appropriate and excellent services to our customers.
- Work closely with relevant colleagues to participate actively in relevant Rapid Improvement Events (RIEs), IT implementations and initiatives.
- Constantly reviews within assigned areas, systems and process initiatives to achieve safer, better and faster care for the customers.




- Manage customer complaints and follow up with service recovery if necessary.
- Coordinating with corporate and TPA with regard to payments of medical service bills.
- Generating and Dispatching medical reports to the clients
- Maintaining bills related to basic amenities
- Handles and manages all customer relation activities
- Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
- Handling over flow of customer from Billing Desk.

Preferred candidate profile
- Coordination with various departments.
- Managing Customer complaints and resolving it.
- Handling daily transactional issues.
- Coordination with Centre Manager for Camps.
- Coordinating with Corporate clients.
- Managing customer flow in Clinics.
- On time Report Deliveries to customer.
- Handling all the patient issues
- Report & MIS generations
- Managing all the camps.

📌 Accountant & Administration (Gurugram)
🏢 Apollo Health and Lifestyle (AHLL)
📍 Gurugram