Company Description

ResultsCX is a leading provider of transformational Customer Experience Management solutions for more than 75 global brands, including Fortune 100 and 500 companies. For over 30 years, the organization has delivered strong customer and business outcomes across sectors such as Healthcare, Media, Telecom, Technology, Retail, Banking, and Financial Services. Its award-winning approach helps brands design digitally influenced customer journeys that drive revenue acceleration, cost optimization, and enhanced customer experiences. Backed by 23,000+ colleagues and over 25 engagement hubs worldwide, ResultsCX focuses on solving complex customer experience challenges and making interactions simpler and more effective for millions of consumers.

Role Description

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type:
Full time

Experience Required
- Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements




- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced environment
- Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details
- Shift Timings

📌 Customer Resolution Specialist (Bengaluru)
🏢 ResultsCX
📍 Bengaluru