Established in 2008, Geidea epitomises customer focused empowerment and commercial success through continuous innovation.

Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.

Our technology mirrors our people - Smart, Innovative & Forward Thinking

www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for new IT Support Officer

Job purpose:

Deliver responsive day-to-day IT support to employees by diagnosing and resolving hardware, software, network, endpoint, and account-related issues. Support onboarding/offboarding readiness, device provisioning, access management, asset lifecycle tracking, documentation, and timely escalation while ensuring compliance with IT policies and security standards.

Key accountabilities:

Workplace IT Service Support:
Support availability and performance of workplace IT services including endpoints,



LAN/Wi-Fi connectivity, printing, meeting rooms, and peripherals across the assigned office/site.

Incident Handling:
Handle L1/L2 support tickets from diagnosis to resolution with transparent updates, proper documentation, and escalation of complex issues to the relevant IT teams.

Identity & Access Support:
Administer standard Active Directory user accounts, security groups, permissions, and basic policy-related controls in line with least-privilege and approved access processes.

Endpoint Configuration & Compliance:
Prepare, configure, and maintain user devices in line with approved OS builds, drivers, encryption, antivirus/EDR posture, and baseline IT policies.

Core Office Service Support:
Support basic on-prem dependencies such as DNS/DHCP checks, file/print services, authentication dependencies, and user connectivity troubleshooting.

Change & Deployment Execution:
Execute approved support-sco

📌 IT Support Officer (Bengaluru)
🏢 geidea
📍 Bengaluru