Receptionist – Front Desk

Job Title: Receptionist / Front Desk Associate
Location: 11 Flowers Rooftop Vrindavan
Job Type: Full-time

About Us

We are a welcoming cafe dedicated to providing exceptional hospitality and memorable guest experiences. We are looking for a friendly, professional, and organized Receptionist to join our front desk team and serve as the first point of contact for our guests.

Key Responsibilities
- Greet guests warmly and provide outstanding customer service.
- Manage guest check-ins and check-outs efficiently.
- Answer phone calls, emails, and guest inquiries promptly and professionally.
- Handle room reservations, cancellations, and modifications.
- Handle spa, Ayurveda, Yoga Meditation reservations, Cancellations, and modifications.
- Process payments and maintain accurate billing records.
- Provide information about rooms amenities, services, local attractions, and activities.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Resolve guest concerns or complaints in a courteous and timely manner.




- Maintain a clean, organized, and welcoming front desk area.
- Perform administrative tasks such as filing, data entry, and report preparation.

Qualifications
- High school diploma or equivalent (hospitality education is a plus).
- Previous experience in hospitality, hotels, resorts, or customer service preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with Microsoft Office and reservation/PMS software is an advantage.
- Qualified appearance and positive attitude.
- Ability to work flexible shifts, including weekends and holidays.
- Fluency in English is required; additional languages are a plus.

Skills
- Exceptional customer service
- Strong interpersonal and communication skills
- Attention to detail
- Problem-solving abilities
- Time management
- Basic computer skills
- Ability to remain calm under pressure

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📌 Receptionist (Vrindavan)
🏢 11Flowers Rooftop Cafe
📍 Vrindavan