Job Description – IT Executive

Industry: Manufacturing & Mining
Department: Information Technology (IT)
Reporting To: HR Manager
Location: Plant & Corporate Office

Job Summary

We are seeking a proactive and technically skilled IT Executive to provide end-user support, maintain IT infrastructure, and ensure the smooth functioning of hardware, software, networks, and IT systems across the organization. The role involves supporting both office and plant operations, troubleshooting technical issues, and maintaining IT assets.

Key ResponsibilitiesHardware & Software Support
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
- Install and update Windows operating systems and business applications.
- Troubleshoot hardware and software issues and provide timely resolutions.
- Perform preventive maintenance of IT equipment.

Network Administration
- Monitor and troubleshoot LAN, WAN, Wi-Fi, and internet connectivity.
- Configure and maintain routers, switches, and network devices.




- Resolve network-related issues to ensure uninterrupted operations.

User Support
- Provide first-level technical support to employees.
- Configure Microsoft Outlook and Microsoft 365 accounts.
- Assist users with password resets, software installations, and system access.
- Train employees on the effective use of IT systems and applications.

IT Asset Management
- Maintain records of laptops, desktops, printers, and other IT assets.
- Coordinate repairs, warranty claims, and equipment replacements.
- Ensure proper allocation and tracking of IT assets.

Security & Backup
- Install and maintain antivirus software.
- Monitor system security and apply updates and patches.
- Perform regular data backups and assist with disaster recovery procedures.
- Ensure compliance with IT security policies.

ERP & Application Support
- Provide user support for ERP and other business applications.
- Coordinate with software vendors for issue resolution.
- Assist

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