Key Responsibilities
- Handle customer enquiries through phone, WhatsApp, email, and direct meetings.
- Understand customer requirements and recommend suitable services.
- Generate current business leads through field visits, networking, and follow-ups.
- Build and maintain strong relationships with new and existing customers.
- Schedule client meetings and assist in business presentations.
- Follow up with leads and convert them into customers.
- Resolve customer queries and ensure timely support.
- Coordinate with internal teams to ensure smooth service delivery.
- Maintain customer records and update lead status in the CRM/system.
- Achieve monthly customer acquisition and business development targets.
- Identify new market opportunities and provide feedback to management.
- Prepare daily activity reports and customer follow-up reports.




- Ensure a high level of customer satisfaction and long-term client retention.
- Represent the company professionally and enhance the company's brand image.

Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service and relationship management abilities.
- Sales and negotiation skills.
- Ability to handle multiple tasks and work under targets.
- Basic knowledge of MS Office and CRM tools.
- Self-motivated, proactive, and willing to travel for client meetings when required.

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:
- Paid time off

Work Location: In person

📌 Customer Support Associate (Kakkanad)
🏢 Zapdrive Technologies
📍 Kakkanad