Job Description – B2C Customer Support Executive

Location:
Coimbatore

Experience:
Fresher / Up to 1 Year

Employment Type:
Full-Time

Job Summary

We are looking for a customer-oriented
B2C Customer Support Executive
to provide excellent support to customers across GCC regions. The ideal candidate will handle customer queries, resolve issues efficiently, and ensure a positive customer experience through multiple communication channels.

Key Responsibilities
- Handle inbound and outbound customer interactions through Email, WhatsApp, and Chat.
- Respond to customer queries promptly and professionally.
- Record and update customer information accurately in the CRM system.
- Resolve customer issues within the defined turnaround time.
- Ensure high customer satisfaction and first-contact resolution.




- Coordinate with internal teams whenever required to resolve customer concerns.
- Maintain accurate records of customer interactions.

Required Skills
- Good verbal and written communication skills.
- Customer-focused with positive problem-solving abilities.
- Basic computer knowledge.
- Ability to work in rotational shifts.
- Good typing and multitasking skills.

Qualification
- Bachelor's Degree in Life Sciences (Preferred).
- Freshers are encouraged to apply.
- Candidates with up to 1 year of experience can also apply.

Preferred Candidate Profile
- Excellent communication skills.
- Willingness to work in rotational shifts.
- Positive attitude and willingness to learn.
- Team player with a customer-first approach.

📌 Customer Support Executive (Coimbatore)
🏢 Avmlabs
📍 Coimbatore