Key Responsibilities

Account & Revenue Management
- Own P&L; and overall business performance for the large strategic accounts.
- Drive new business and revenue growth from existing accounts through upselling, cross-

selling, and solution-based selling.
- Lead commercial discussions and re-negotiations (pricing, contracts, SLAs) to ensure mutual

value creation.
- Build long-term partnerships by acting as a trusted advisor to senior client stakeholders.

Customer Experience & Stakeholder Management
- Act as the primary customer-facing SPOC, ensuring high levels of customer satisfaction and

retention.
- Hold CXO-level conversations with clients, presenting business reviews, performance metrics,

and growth roadmaps.
- Manage escalations effectively with a strong problem-solving and customer-first mindset.
- Collaborate closely with internal teams (operations, supply chain, finance, tech, sales) to

deliver on service commitments.

Data-Driven Account Ownership
- Take a data-centric approach to account reviews, identifying trends, risks, and growth

opportunities.




- Prepare and present dashboards, MIS, and business insights to clients and internal leadership.
- Track KPIs, SLAs, and service metrics to continuously improve performance and customer

experience.

Team & Internal Leadership
- Lead and guide internal account teams to deliver on account objectives and service SLAs.
- Prioritize tasks, ensure timely follow-ups, and maintain strong execution discipline.
- Build credibility with senior internal stakeholders through ownership and accountability.

Experience & Qualifications
- 48 years of experience in Key Account Management, preferably in logistics, supply chain, or

B2B services.
- Proven experience managing large enterprise clients and complex customer relationships.
- Experience in leading and influencing teams to meet account goals and service commitments.
- Robust exposure to contract management, pricing discussions, and renewals.

Functional Skills
- Ex

📌 Senior Manager- Account Management (Mumbai)
🏢 Delhivery
📍 Mumbai