Role Title: Marketing Quality Manager (L09)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #2 among India’s Best Companies to Work for by Excellent Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, for all to take up leadership roles.
Organizational Overview
The Marketing Quality role involves analyzing campaign execution processes, identifying issues, and reporting them for corrective action while updating identification methods as processes evolve. Also works with Cardholder Documents Quality Analyst to ensures high-quality customer communications by testing, identifying issues, analyzing trends, preparing reports, and recommending improvements to maintain quality standards.
Role Summary/Purpose
Marketing Quality Manager is responsible for validating marketing campaigns. responsible for ongoing ORB and QA activities that assist in mitigating the risk within marketing campaigns with improved policy, procedure, processes, systems and training of the Cosmos Platform data. Additionally, they may develop and implement quality assurance procedures to enhance marketing performance and customer satisfaction.
Key Responsibilities
- Manage marketing campaign data f