To lead and manage the dealership sales team, achieve vehicle sales targets, improve customer satisfaction and ensure effective implementation of Mahindra sales processes and dealership standards.
Key Responsibilities
- Plan and achieve monthly, quarterly and annual vehicle sales targets.
- Lead, motivate and supervise the Sales Consultants to maximize sales performance.
- Monitor daily sales activities, enquiries, bookings, retail sales and deliveries.
- Develop and implement sales strategies to increase market share and profitability.
- Ensure prompt follow-up of customer enquiries and high lead conversion.
- Monitor showroom operations and maintain Mahindra showroom standards.
- Coordinate with the Finance & Insurance (F&I;),
CRM and Delivery teams to ensure a smooth sales process.
- Build and maintain solid relationships with key customers and corporate clients.
- Handle customer escalations and ensure timely resolution.
- Ensure compliance with Mahindra sales policies, dealership SOPs, and documentation requirements.
- Plan and support marketing campaigns, exhibitions, roadshows and promotional activities.
Required Qualifications
- Any Degree
- Minimum 5–8 years of experience in automobile sales, with at least 2 years in a supervisory or managerial role