Job Title: Video Verification Executive (Inside Sales)
About the Role
We are looking for a dedicated Video Verification Executive to join our team. In this role, you will bridge the gap between our digital financial services and our merchant partners. You will be responsible for conducting secure video-based verification for loan applicants while acting as a trusted advisor to promote and sell shop insurance products that protect our users' businesses.
Key Responsibilities
- Verification: Conduct secure, professional video calls to verify customer identities and documentation for loan applications.
- Quality Assurance: Confirm personal, business, and financial details strictly according to company compliance guidelines.
- Cross-Selling: Educate customers on the benefits, coverage, and terms of our shop insurance products during or following verification calls.
- Sales Targets: Proactively manage customer interest to achieve monthly insurance sales and conversion goals.
- Documentation: Ensure accurate, error-free data entry and maintain comprehensive records of all customer interactions.
- Collaboration: Work closely with internal teams to resolve document discrepancies or provide follow-up support to applicants.
Required Qualifications
- Experience: Minimum of 1 year of proven experience in Telesales or customer-facing verification roles.
- Language Proficiency:
- Hindi: Fluency is mandatory.
- Regional Language: Proficiency in at least one South Indian language (Kannada, Tamil, or Telugu) is required for this region.
- Communication: Exceptional persuasion, active listening, and explicit communication skills.
- Technical Literacy: Comfortable conducting video calls and navigating basic CRM/computer systems.
- Preferred Background: Prior experience in selling insurance products or familiarity with MSME loan processes will be considered an advantage.