Job Overview

We are hiring an experienced Technical Support Executive to provide reliable, high-quality technical assistance to our customers. This is a 100% remote (work-from-home) role requiring candidates with at least 1 year of hands-on technical support experience.

The role involves troubleshooting technical issues, guiding users through product usage, and ensuring quick, accurate resolutions. Shift timings may change based on business requirements, We are Currently Looking ONLY for Night Shifts (US Timing)

Working Time is 5 PM to 3 AM Indian Time. (This will differ Slightly)

We dont Have DAY Shift

Eligibility Criteria (Mandatory)
- Minimum 1 year of experience in Technical Support / IT Support / SaaS Support
- Prior experience handling technical customer queries via chat, email, or ticket systems
- Comfortable working in rotational and flexible shifts
- Stable internet connection and dedicated work-from-home setup

Key Responsibilities
- Provide technical support to customers via email, chat, and ticketing systems
- Troubleshoot product, account, login, billing,



and basic server or application issues
- Assist customers with setup, configuration, and feature usage
- Diagnose issues, identify root causes, and provide transparent step-by-step solutions
- Escalate complex technical issues to the engineering or senior support team with proper documentation
- Maintain accurate logs of customer interactions, issues, and resolutions
- Follow defined SLA timelines, support processes, and quality standards
- Work collaboratively with internal teams to improve product stability and user experience
- Stay updated with product updates, features, and known issues.

Required Skills & Technical Knowledge
- Strong written and verbal English communication skills
- Good understanding of web-based applications, SaaS platforms, and APIs (basic level)
- Familiarity with ticketing systems (Zendesk, Freshdesk, Intercom, or similar)
- Basic knowledge of:
- Browsers, hosting environment

📌 Customer Support Executive (Bengaluru)
🏢 PRO WEB VENTURES
📍 Bengaluru