The Customer Service Associate at Delhivery will be responsible to provide exceptional service and support to customers and rider partners, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information.

Key Responsibilities:
Providing assistance with shipment tracking and delivery inquiries
Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions)
Assisting with billing inquiries such as explaining charges, resolving disputes and/or claims, or providing information on payment options
Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements
Analyze and support with insights to improve the process and internal operations and service levels
Handling customer and rider partner escalations-preparing RCA and providing the solution




Collaborate with internal stakeholders to maintain and increase performance of client accounts
Designing SOP, mapping and freezing requirements and providing best solutions to the business

Required Skills and competencies

Excellent communication skills: You should possess robust verbal and written communication abilities to effectively interact with customers and rider partners and convey information clearly and concisely.
Customer-centric approach: A deep understanding of customer needs and the ability to keep focus on their issue is a fast paced and complex environment - this is applicable for our rider partners as well
Problem-solving skills: You must be adept at analyzing customer and rider partner issues, identifying root causes, and providing appropriate solutions or escalating matters as needed.
Time management: The ability to prioritize tasks, manage multiple inquiries simultaneou

📌 Associate - Customer Service (Telugu/ Gujarati) (North Goa)
🏢 Delhivery
📍 North Goa