*hackajob
is collaborating with
J.P. Morgan
to connect them with exceptional professionals for this role.*
Job Description
At a world-renowned company like JPMorgan Chase, you can take the lead in shaping the future of technology, unleashing your full potential, and making your mark on the industry.

As a Director of Infrastructure Engineering at JPMorgan Chase within the Network Engineering team which is aligned to Infrastructure Platforms division, you will be accountable for the availability, stability, and performance of the firm's network, ensuring a resilient and consistent client experience, and you will lead large-scale operational execution, own major incident response, and promote continuous improvement in service quality, reliability, and operational discipline.

Job Responsibilities
- Own end-to-end network availability, reliability, and operational performance, ensuring service quality meets or exceeds client expectations.
- Serve as the senior escalation point for critical incidents and client-impacting events,



leading major incident bridges with clear executive communication and cross-functional coordination.
- Sets reuse-first expectations for enterprise-authorized AI adoption within the work environment across the function to accelerate delivery and improve decision quality, with human-in-the-loop validation and appropriate handling of sensitive data.
- Drive consistent execution of incident, problem, and change management processes to ensure timely resolution, strong root cause analysis, and prevention of repeat issues.
- Establish transparent operating models and accountability across operational and engineering teams, fostering a culture of ownership, accountability, and continuous improvement.
- Lead a multi-location organization of directors, managers, and engineers, including workforce strategy, succession planning, and leadership development.
- Analyze operational data and trends to identify risks, prioritize improvements, and drive measurable perf

📌 Director of Infrastructure Engineering (Bengaluru)
🏢 hackajob
📍 Bengaluru