. Role & responsibilities
- Welcome the customer with Namaste culture.
- Answering the phone calls with the sense of obligation and with Namaste culture.
- Maintenance of appointments registers of patients and corporate clients
- Generating and Dispatching medical reports to the clients
- Maintaining bills related to basic amenities
- Handles and manages all customer relation activities
- Registration and Billing of Customers
- Maintaining the record of the patients
- To educate customer on Edoc. , PHR, appointments, report viewing through internet.
- Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
- Handling over flow of customer from Billing Desk.
- In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalate it to appropriate department.
- Convert walk-in customers for Health Checks.

Preferred candidate profile

Min 1 year exp required in Clinic/Hospital

Front office / receptionist activities exp required

Positive communication

📌 Front Office Executive (Gurugram)
🏢 Apollo Health and Lifestyle (AHLL)
📍 Gurugram