- 6 days work from Office
- Rotational Shift
- No Transport facility
Key Responsibilities:
- Handle inbound/outbound customer calls and resolve queries.
- Respond to customer emails and chat requests professionally and promptly.
- Provide accurate information about products/services.
- Troubleshoot issues and escalate complex cases when required.
- Maintain records of customer interactions in the system.
- Meet service quality and response time targets.
Requirements:
- 1 to 5 years of experience in customer support / call center / helpdesk.
- Excellent verbal and written communication skills.
- Experience in voice, email, and chat support preferred.
- Basic knowledge of CRM/helpdesk tools and MS Office.
- Ability to multitask and work in a fast-paced setting.
📌 Customer Support (Gurugram)
🏢 Green Sm
📍 Gurugram
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