Brief Description
Customer Stewardship
- Significantly influences Customer’s view of Inolex in a positive way.
- Responsible for the purchase order review and entry of assigned India customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies all associated paperwork has been collected and correct.
- Provides the customer, 3PL warehouse, and the freight forwarder with all required shipping documents in addition to all other system generated documentation.
- Acts as primary liaison between Inolex and customer advocating for successful results.
- Receives customer orders and advocates the process in Dynamics 365 ERP system.
- Proactively seeks and engages customers when ordering patterns change.
- Determines appropriate delivery method based on type of product and customer's needs and or requirements.
- Participates in the NCR complaint process, recording details of customer complaints when appropriate and assisting with determination of root cause and corrective action.




- Research complex problems obtaining necessary information, adjusting errors, and decision making as appropriate.
- Knowledgeable of and responsible for managing and maintaining customer pricing with support of the Sales team.
- Assists with updating system pricing and pricing catalogs with direction from manager and sales.
- Understands and knowledgeable of global logistics and export documentation (a plus)
- Assists Finance with customer collections and resolves outstanding issues as appropriate.
- Coordinates with finance the creation of current customers and financial processes of prepayment, refunds, and credits.
- Handles incoming leads and/or request for material including samples/documentation requests.
- Must be able to multi-task at various levels.

Customer Intelligence
- Works with sales/customers to gain market intelligence beneficial to the business.
- Understands Inolex’s customers’ & competitors’ areas of specializ

📌 Customer Success Specialist, India (Mumbai)
🏢 Inolex
📍 Mumbai